Know which customers are about to churn. Before the renewal call.Stop finding out a customer churned. After it was too late.
GainTrace is customer success software that unifies the signals scattered across your stack into one customer health score, so you see churn risk in time to save the account.
GainTrace is built for desktop. Book a 30-minute walkthrough and we’ll show you how it works.
Already have an account? Sign inCustomer Success shouldn't feel like detective work
Salesforce has the accounts. 
Intercom has the conversations. 
Mixpanel has the usage. 
Stripe has the revenue.
The signal is buried across dozens of tabs. By the time you piece it together, the renewal call is already on the calendar.
Put every signal in one viewSalesforceIntercomMixpanelStripe
Slack
Account
Loom
About
Type
Enterprise
ARR
$120,000
Account Owner
S. Chen
Activity
No activity logged in 47 days
The churn signal is already there. Buried across the tools you already pay for.
CS teams check 10+ systems to answer one question: which account is slipping? GainTrace is customer retention software with churn prediction built in: it scores every account automatically, explains every score, and surfaces the risk while you can still act. One system, no admin to run it.
Single source of truth, not a dozen
Salesforce, Stripe, Intercom, Mixpanel, Slack, and 20+ more flow into one live customer timeline. No more checking five dashboards to answer one question.
An AI agent that monitors every account. 24/7. Automatically.
It reads product usage, billing, and support automatically, then shows you who to act on and why, before anyone opens a dashboard. Your health score does not depend on the team remembering to type.
Automated workflows and playbooks
When risk rises or expansion shows up, GainTrace triggers the next step automatically. No blank canvas, no JSON, no setup marathon.
Meet Sarah.
Her first quarter on GainTrace.
Day one to her first renewal. Live in days, every at-risk account caught before the call, and the QBR reporting already done.
DAY ONE
She sees every account's health at a glance
On day one she connects Salesforce, Stripe and her product data, and GainTrace scores the health of every account. No spreadsheet, no guessing, the at-risk ones sit right at the top.
Companies
84LoomChurning$120K18dVercelHealthy$240K90dRampAt Risk$88K45dLinearAt Risk$64K30dNotionHealthy$310K120dRetoolHealthy$150K210dTrace AI scored 84 accounts · updated 4m agoThe power of a customer success platform. Without the team to run it.
Most customer success platforms only work once you hire someone to work them. GainTrace is built to run itself.
No admin to hire
A CSM or CS leader configures scores, playbooks, and reports. Trace AI does the heavy lifting. No 0.5 to 1.0 FTE ops hire just to get value.
Live in days, not a year
Pre-built health scores and playbooks. No professional-services bill, no still-onboarding-after-a-year.
Tells you who to act on
Trace AI auto-captures signals from product, billing, support, and email, so the score updates whether or not a CSM logs a note. Stop working for your CS tool.
Explainable by design
See exactly why an account is red, signal by signal. Real-time two-way sync with Salesforce or HubSpot keeps every score in lockstep with your CRM.
Don't just take our word for it.
The fastest way to know it works is to hear it from a team already running on it.
We tested every major CS platform. GainTrace stood out. In week one, it caught churn risks we’d have missed and saved us $17K. My team actually loves using it.
20+ integrations. Connect a source, signals appear in minutes.
Salesforce, HubSpot, Stripe, Intercom, Slack, Snowflake, and more. No ETL, no SQL, no data team.
Still not sure if GainTrace is right for you?
Let ChatGPT, Claude, or Gemini do the research for you. Click a button and see what your favorite AI says.
Based on what I can find, GainTrace is an AI customer success platform. It unifies your tools, scores every account's health, flags churn risk early, and tells CS teams exactly who to act on and why.
Frequently asked questions.
Everything you need to know about scoring customer health, catching churn early, and acting on every account.
Can't find what you're looking for? Contact Us
Explore the platform
GainTrace is a customer success platform: customer retention software with churn prediction built in, an expansion revenue engine for your existing accounts, and a live net revenue retention dashboard for your board.
It runs on product usage analytics from Salesforce, HubSpot and Stripe, fires customer success playbooks automatically, and starts at pricing you can read without a call.
Not ready to talk? Run the numbers first with our free customer success tools · the cost of churn calculator the customer success scorecard builder and the net revenue retention calculator.
One slipping account can pay for the year.
A single high-value account quietly sliding in a tab you have not opened can cost more than GainTrace does. Trace AI scores every account automatically and tells your team who to act on, before the renewal call. Start free, 14 days, no card.
Free 14-day trial · no credit card · live in days, not a year.
Built for desktop · see GainTrace live in a 30-minute walkthrough.