Never find out a customer is churning at the renewal call.

Customer retention software tracks the health of every existing account, predicts which ones are likely to leave, and drives the work that keeps them. GainTrace unifies CRM, product usage, billing, and support signals into one customer health score, flags churn risk up to 45 days before renewal, and triggers the rescue playbook automatically, so retention becomes a daily workflow rather than a quarterly report.

GainTrace goes beyond health scoring. It combines churn prediction, expansion intelligence, and activation in one platform. By automating playbook execution and using multi-signal AI, we replace 3 to 5 disconnected tools and eliminate the need for a full-time system administrator.

Our multi-signal AI combines many data points across CRM, billing, product, and support. This lets it surface churn risk up to 45 days before renewal, with every prediction explainable signal by signal, rather than relying on single-source rules engines.

GainTrace combines five data sources into one health score: CRM engagement (Salesforce/HubSpot), product usage (Mixpanel/PostHog), billing events (Stripe/Chargebee), support ticket patterns, and NPS/survey responses. This multi-signal approach detects risk that single-source tools miss.

Yes. When an account's health score drops below your threshold, GainTrace pushes a real-time churn alert to Slack, email, or your CRM, routed to the account owner. Each alert includes the signals behind the score, so the CSM knows why the account is at risk before reaching out.

Most customers see actionable churn predictions within 2 weeks of connecting their first data source.

No. No-code connectors and pre-built field mapping handle the integration. Average setup time is just 14 days, with zero engineering resources required.

GainTrace sells one plan priced by the companies you track, starting at $99/month for 100 companies with every feature and unlimited seats. It's free to start, with no credit card and no annual minimum, so you can see churn predictions on your own data before paying anything.