Churn Prediction · 45-Day Early Warning

Stop Churn Before It Starts.

GainTrace is churn prediction and prevention software that catches usage drops up to 45 days before a renewal. It combines product, billing, and CRM signals to trigger rescue playbooks before high-value accounts cancel.

See It In Action

Catch churn risk before the renewal call

Three pillars of predictive retention

We replace guesswork with multi-signal intelligence.

Pillar 01

Know Account Health Before Your CSM Does

Multi-signal health score combining product usage, CRM engagement, billing events, and support interactions. Not just logins, the full picture.

Detects risk up to 45 days before renewal

Capability 01

Pillar 02

Churn Alerts When It Matters, Not After

Real-time churn alerts pushed to Slack, email, or CRM when any account's health score drops below your threshold. Stop waiting for the quarterly review.

Avg response drops: 14 days to <24 hours

Capability 02

Pillar 03

Explainable Predictions & Data Integrity

Unlike rule-based systems, GainTrace algorithms combine many behavioral features with a 45-day lookahead window, and every prediction is explainable signal by signal, protecting you from alert fatigue.

Health scores you can explain, signal by signal

Capability 03

One Platform

Churn prediction, prevention, and management in one platform

Predict: forecast churn risk 45 days out

Every account gets an explainable churn forecast built from the product usage signals GainTrace listens to: usage decay, billing events, and CRM engagement. You know which renewals are in danger up to 45 days out.

Prevent: automated playbooks that stop revenue churn

When risk crosses your threshold, automated rescue playbooks fire the right email, Slack ping, and CRM task before the account goes quiet, stopping revenue churn before it reaches the ledger.

Manage: one account-health workspace, no admin

Churn management runs from a single workspace: every account, its health trend, and the next action in one prioritized view. No dedicated admin, no rules engine to babysit.

Churn Prevention Benchmarks

The cost of late detection

Early warning

catch churn risk before the renewal call

Multi-signal detection

Explainable

health scores you can explain, signal by signal

Product, billing & CRM signals

Proactive

trigger rescue playbooks before accounts cancel

Automated workflows

5–7X

more expensive to acquire than retain

Harvard Business Review, 2024

“GainTrace flags accounts that quietly stop using your core features, often weeks before renewal, so your team can act before the contract is at risk.”

Built for Customer Success teamsCatch churn risk before the renewal call

Early warning

before the renewal call

Explainable

signal by signal

The Process

Live in Weeks, Not Quarters

No engineering resources needed. Average setup: 2 weeks.

Connect

Link your CRM, billing, and product analytics via no-code connectors.

Detect

GainTrace maps behavioral decay patterns across all data sources using multi-signal AI.

Act

Rescue playbooks auto-trigger when risk scores drop, coordinating CS response across channels.

FAQ

Common questions

Everything you need to know before switching.

We already have Gainsight or ChurnZero. Why switch?

GainTrace goes beyond health scoring. It combines churn prediction, expansion intelligence, and activation in one platform. By automating playbook execution and using multi-signal AI, we replace 3 to 5 disconnected tools and eliminate the need for a full-time system administrator.

How do the predictions work?

Our multi-signal AI combines many data points across CRM, billing, product, and support. This lets it surface churn risk up to 45 days before renewal, with every prediction explainable signal by signal, rather than relying on single-source rules engines.

How does GainTrace predict churn differently than Gainsight?

GainTrace uses multi-signal AI trained on CRM engagement, product usage, billing events, and support interactions, not just product logins. It autonomously classifies risk signals and triggers rescue playbooks, replacing the manual rules and dedicated admin that Gainsight requires.

What data sources does the health score use?

GainTrace combines five data sources into one health score: CRM engagement (Salesforce/HubSpot), product usage (Mixpanel/PostHog), billing events (Stripe/ChartMogul), support ticket patterns, and NPS/survey responses. This multi-signal approach detects risk that single-source tools miss.

What's the difference between churn prediction and churn prevention?

Churn prediction tells you which accounts are likely to leave: GainTrace flags risk up to 45 days before renewal using multi-signal scoring. Churn prevention is what happens next: automated rescue playbooks that coordinate alerts, tasks, and outreach. GainTrace does both in one platform, so predictions turn into saves instead of reports.

Does GainTrace send churn alerts to Slack?

Yes. When an account's health score drops below your threshold, GainTrace pushes a real-time churn alert to Slack, email, or your CRM, routed to the account owner. Each alert includes the signals behind the score, so the CSM knows why the account is at risk before reaching out.

Can GainTrace forecast churn for revenue planning?

Yes. Every account carries an explainable health score with up to a 45-day lookahead, so you can roll scores up into a churn forecast: which renewals are at risk and how much revenue is exposed. Teams use it to prioritize rescue work weeks before the renewal call.

How does GainTrace automate revenue churn prevention?

When multi-signal scoring detects risk, GainTrace auto-triggers a rescue playbook: it alerts the account owner, creates tasks, and coordinates the response across CS, Product, and Support. There's no dedicated admin or rules engine to maintain, and most teams are live in about 2 weeks.

How long until we see results?

Most customers see actionable churn predictions within 2 weeks of connecting their first data source.

Do I need a data team to set this up?

No. No-code connectors and pre-built field mapping handle the integration. Average setup time is just 14 days, with zero engineering resources required.

What's the pricing model?

GainTrace pricing is usage-based, tied to the number of tracked accounts in your CRM, starting at $199/month. It's free to start, with no credit card and no annual minimum, so you can see churn predictions on your own data before paying anything.

Stop finding out about churn on the renewal call.

Detect risk early, automate the rescue, and stop bleeding revenue.

Free to start · no credit card required.

Try for free