Can I customize the rescue playbooks?

Yes. You can build playbooks that combine emails, Slack pings, CRM tasks, and even in-app messages via an easy drag-and-drop builder.

Does it work if our product data is messy?

Yes. GainTrace's ingestion engine is designed to handle messy event data by mapping it to standard actions (Login, Feature Use, Export) during setup.

How does GainTrace prevent alert fatigue?

Unlike rule-based systems that fire on every small change, GainTrace uses AI to cluster signals. You only get alerted when a pattern (e.g., decay + support ticket + payment fail) indicates a genuine risk.

Can I use GainTrace to prep for QBRs?

Yes. GainTrace consolidates usage trends, support history, and health scores into a single account summary, reducing QBR prep time from hours to minutes.

What happens when a new contact joins an account?

Champion departure or arrival is a key signal. GainTrace alerts you immediately so you can launch an 'Onboarding' or 'Relationship Re-connect' playbook before the transition becomes a risk.

For Customer Success

Turn Retention Into Your Biggest Pipeline.

Designed as the best customer success platform for proactive account management, GainTrace gives CSMs a single, prioritized feed of their entire book of business. Instead of checking 4 tabs, CSMs see real-time health scores, risk alerts, and expansion signals in one live view.

Core to CS teams at 50+ scaling SaaS companies

3.2x

more expansion meetings booked

upto 45 days

average early churn warning

1 click

to launch a rescue playbook