What risk patterns trigger rescue playbooks?

GainTrace ships with pre-built playbooks for: onboarding stall (low activation in first 30 days), usage decay (declining session depth or feature adoption), support spike (increase in ticket volume or negative sentiment), champion departure (key contact job change), and payment failure. You can add custom patterns using no-code rules.

How does GTM Orchestration differ from standard alerts?

Standard alerts notify a human and hope they act. Orchestration executes the first 80% of the response automatically—sending the email, updating the CRM, and notifying Slack—so the CSM only steps in for the final high-value resolution.

Can we track which playbooks are actually saving accounts?

Yes. GainTrace's Playbook Analytics tracks save rate, response rate, time-to-resolution, and account health trajectory for every playbook run. You can see at a glance which interventions work for which risk patterns and which to retire.

How long to set up rescue playbooks?

Most teams are live with their first rescue playbook within 3 days of connecting their data sources. Pre-built templates require minimal configuration select the risk pattern, confirm the actions, and activate.

What's the pricing model?

GainTrace uses usage-based pricing tied to the number of tracked accounts. Waitlist members unlock founder pricing with 40% off for life.

Rescue Playbooks

Automated Playbooks That Save At Risk Accounts

GainTrace rescue playbooks are automated response workflows that trigger the moment a health score drops. Launch coordinated actions across CS, Support, and Slack in under 60 seconds to save at risk accounts.

From risk signal to coordinated rescue in under 60 seconds

89%

playbook save rate

60s

signal to rescue

12+

pre-built templates