Free tools for customer success teams.
The spreadsheets every CS team keeps rebuilding · capacity math, churn cost, retention · turned into tools that run on your own book, with cited benchmarks and board-ready exports.
Your numbers never leave this tab · calculations run entirely in your browser.
Accounts per CSM Calculator
Enter your book and touch model. Get a load verdict vs. published benchmarks and how many more CSMs the book needs.
Cost of Churn Calculator
ARR lost, 3-year compounding drag, wasted CAC, and the 1-point prize. Exports a board-ready slide.
NRR Calculator
Paste accounts (then vs. now) → NRR, GRR, the board bridge, and which accounts moved the number.
GRR Calculator
Paste accounts (then vs. now) → your keep rate, the retained-revenue bridge, and where the floor eroded.
Free because this is the math our product runs all day.
Tools compute it once. GainTrace watches it live.
One explainable health score from product, billing, support, and CRM data · churn caught before the renewal call. Live in days. No admin to hire.
Free plan · 25 tracked accounts · no credit card.