Your daily priorities in one place, with the next step drafted.
Customer success inbox software.
Needs you ranks the accounts whose review window expired first, then the calls the model is least sure of. The signal, the evidence and a drafted reply sit on the row. A approves, X declines, E edits, and every approval holds five seconds behind an undo.
How does GainTrace prioritize your day?
Ranked At Read Time
Needs you carries no severity column. Urgency is derived when the queue is read: an expired review window outranks every confidence band, then come the calls the model is least sure of, confidence under 0.5 first.
One Key Decides
Emails and Slack messages arrive drafted. A approves and sends, X declines, E opens the draft to edit before it goes. Approvals hold five seconds behind an Undo toast; a decline commits immediately.
The Timeline Fills Itself
Gmail and Outlook poll from a stored cursor, Google Calendar events land on the same timeline, and Teams transcripts add the meetings your team organised after a one-time tenant approval. Only mail matching a known account domain or contact is kept.
How does GainTrace get you through the queue?
Ranked At Read Time
- Churn and billing items carry a 14 day review window; past it, an item jumps the queue
- Confidence under 0.5 ranks high, under 0.7 medium, everything else low
- Each row carries the signal that put it there, the evidence and the ARR
- 19 built-in signal types, each switched between Needs you and Signals as FYI
Needs you: the reason on the row
ExampleExpired window first, then confidence under 0.5, then under 0.7
One Key Decides
- A approves, X declines, E opens an email or Slack draft to edit before it goes
- Approvals hold 5 seconds behind an Undo toast; a decline commits immediately
- Edit a draft and the trail keeps the AI's original version beside yours
- Reopen a decided thread and it returns to Needs you with the trail intact
Approve with A, edit with E, decline with X
ExampleOne key decides. Five seconds to undo. Nothing to log.
The Timeline Fills Itself
- Gmail and Outlook poll from a stored cursor, so a run fetches only new mail
- Google Calendar events land on the same timeline as the threads
- Only mail matching a known account domain or contact is stored; the rest is discarded
- Risk threads are queued by the scoring cycle itself, not by a flow you build
A meeting landing on the timeline by itself
ExampleMail, calendar and meetings land without a touchpoint typed
Which other problems run on the same account data?
Common questions about triage
Ordered by how often it comes up.
How is the queue ordered?
What does the A key actually do?
Do I have to log calls and emails afterwards?
Can I turn a signal into an FYI instead of a task?
What if I decide a thread and change my mind?
Open it once tomorrow morning. Your accounts are already triaged.
One ranked queue, the evidence on the row, a reply already drafted, and nothing to log after. Free on your first 25 companies.
Free to start · no credit card required.