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Everything you need to cover GainTrace.
GainTrace is the AI customer success platform that runs itself. The story, the numbers, the facts and the brand assets are on this page. Quote any of it.
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The story
SaaS retention is falling, and the warning signs were in the data all along.
Salesforce holds the account record, Stripe the failed invoice, Intercom the frustrated thread, Mixpanel the login curve that flattened six weeks ago. A CSM covering 60 accounts cannot reconcile ten dashboards every morning, so the first legible summary often arrives during the renewal call itself.
- 84%
- median gross revenue retention
- down from 88% a year earlier, across 342 B2B SaaS companies (Aleph x Benchmarkit, June 2026)
- $400K
- lost per year on $10M ARR
- what a four-point drop in retention costs before a single new logo closes
- 45 days
- of warning before renewal
- how early GainTrace flags an account drifting toward churn
- 20+
- sources in one timeline
- CRM, billing, support and product usage, connected without SQL or an ETL project
Company facts
- Company
- GainTrace, an AI customer success platform for B2B SaaS companies.
- Legal entity
- Girasol Technologies LLP, Ahmedabad, India.
- Founded
- 2025. General availability announced 20 August 2026.
- Pricing
- Public, with a free plan for the first 25 companies tracked. See pricing.
- Website
- https://gaintrace.com/
- Official profiles
- LinkedIn and @GainTraceHQ on X. The full list is on the about page.
Boilerplate
The standard description, for the end of an article or a listing. Copy it as is.
GainTrace is an AI customer success platform for B2B SaaS companies. It unifies product usage, billing, support and CRM data into one live, explainable customer health score, flags accounts drifting toward churn ahead of renewal, and automates rescue and expansion playbooks. GainTrace is built and operated by Girasol Technologies LLP, headquartered in Ahmedabad, India.
Press kit
Brand assets.
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Questions we get from the press
What is GainTrace, in one sentence?
GainTrace is an AI customer success platform for B2B SaaS that turns product usage, billing, support and CRM data into one explainable customer health score, flags churn risk ahead of renewal, and runs the rescue and expansion playbooks without a dedicated admin.
Who founded GainTrace and where is it based?
Co-founders Raj Bheda and Jay Bheda. The company, Girasol Technologies LLP, is headquartered in Ahmedabad, India, and sells to customer success and RevOps teams worldwide.
How is it different from other customer success platforms?
It is built to be run by a customer success manager rather than a CS operations hire: pre-built health scores and playbooks, no-code connectors, and a health score that shows its reasons signal by signal instead of a black-box number.
What does it cost?
Pricing is public and priced by the number of companies tracked, from $99 a month. The first 25 companies are free, with no credit card and no trial clock.
Which tools does it connect to?
More than 20 sources, including Salesforce, HubSpot, Stripe, Paddle, Intercom, Zendesk, Jira, Slack, Gmail, Mixpanel, Amplitude, PostHog, Snowflake and BigQuery.
Can I get a demo, screenshots or an interview?
Yes. Book a 30-minute call with a founder or write to [email protected] with Press in the subject; you get a reply within one business day. Screenshots and the brand assets on this page can be used as they are.
Talk to the people who built it.
A 30-minute working session with a founder, not a qualification call. Or write to [email protected] with Press in the subject.
Reply within one business day. No pitch deck required.