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Customer success managers

Never lose an account to an alert nobody acted on.

Churn prevention software.

The moment risk fires, the account goes to one named owner with a root cause call due in 48 hours, an approval at 24 and the manager looped at day 5.

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What GainTrace does

How does GainTrace stop an account from churning?

One Wobbling Account, One Save Motion, Not Five Alerts

This is the reason CS teams stop trusting automation. An account dips, recovers, dips again, and the platform files a fresh task each time until the queue is noise and the team clears it in bulk. GainTrace enrolls the account instead of alerting it, so the account is either in the save motion or it is not.

Every Risk Becomes One Named Person's Job

The Churn-Risk Save Motion opens a root-cause call for the company owner, due in two days at urgent priority, then holds any concession behind an approval gate with a 24-hour SLA.

The Save Play Is Already Written. You Did Not Hire Anyone To Write It.

The reason most teams never run a save motion is not that they disagree about the steps. It is that somebody has to build it, and that somebody is a CS Ops admin a team under fifty never hired. Four risk plays start working the day your CRM finishes syncing.

The job

How does GainTrace help a CSM save an at-risk account?

One Wobbling Account, One Save Motion, Not Five Alerts

  • A flapping usage signal cannot manufacture a second task on an account already being worked
  • An account that already came through the motion is not dragged back into it
  • An expansion nudge cannot land on an account while its save motion is still open
  • Playbooks & Flows sets out exactly how that guarantee is held

One open run per account, never two

Example

The account is in the motion, or it is not. There is no third state.

Every Risk Becomes One Named Person's Job

  • A person, by name, owns the account within two days. Not the team, not the queue.
  • Nobody discounts their way out of a renewal on their own authority
  • Work that stalls is chased by the system, not by whoever happens to notice
  • Every save closes on what actually happened, so next quarter you can argue with the record

Risk fired, and became one person's job

Example

Owner at 48 hours, approval at 24, manager at day 5

The Save Play Is Already Written. You Did Not Hire Anyone To Write It.

  • Nothing to design before the first save motion runs on a real account
  • Change what counts as risk by describing it, not by learning a formula language
  • Try a change against real accounts before it can touch a customer
  • Playbooks & Flows lists all nineteen and what each one fires on

Start from a template, switch it on

Example

Live the day your CRM finishes syncing, with nobody hired

Other teams

Which other problems run on the same account data?

Common questions about churn prevention

Ordered by how often it comes up.

Do we need a CS Ops admin to build these save playbooks?

No. Nineteen playbooks ship with the product, including the churn save motion, the health drop risk play, the usage drop play and the escalation that chases a stalled task.

Your alerts and plays will become noise my CSMs learn to ignore. Why is this different?

Because GainTrace does not alert an account, it enrolls it. Starting a play opens one row against that account, and a second trigger for the same play while that row is open is a silent skip rather than a second task.

What stops a save task from quietly slipping?

Switch on the CTA SLA Escalation play and a daily pass reads the last-touch clock on every open action; a status change, a reassignment or a snooze bumps that clock.

How long before it is actually doing something?

Four of the nineteen fire on a CRM event alone: a deal reaching closed-won, a company created, an owner change and a deal stage change. Those run as soon as your first CRM sync finishes, with no rules to author.

It costs about what another CSM costs. What does this run for a team our size?

One plan priced by companies tracked: $99 a month for 100 companies up to $999 for 2,500, every feature on every band, and members and viewers are never billed, so a team of six pays what a team of sixty pays at the same number of companies.

How do I justify the payback with no results to point at?

Not with our results, because we have none: GainTrace launches with this site and we will not invent case studies or ROI figures.

We already run a CS platform. What does moving actually cost us?

You do not have to move to find out. Connect a CRM, install one playbook and run it beside what you have. Sync direction defaults to inbound, so nothing is written back to your CRM until you turn write-back on for that connection.

Where does our data live, and are you SOC 2?

Data is EU resident by default in AWS eu-west-1, Ireland, on every plan including Free, with a signed DPA at any tier and a full export whenever you want it. Connections are read only by default and changes carry a full audit trail.

Explore

Related questions, answered.

Plain-language guides from Explore: Retention & Churn.

Every at-risk account becomes one named person's job, the moment the risk fires.

Six risk and escalation plays inside a 19-playbook library, no duplicate runs on the same account, a manager escalation when an action sits idle, and no admin to hire.

Free to start · no credit card required.

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