Run a proactive CS team. See exactly where to step in, and why.

GainTrace is one plan, priced by the companies you track: $99 a month for 100 companies up to $999 a month for 2,500, with unlimited members and viewers who are never billed. There is no implementation fee, no partner and no statement of work.

You get a working workspace on screen, not a deck. Bring nothing: you do not need to connect billing or CRM before the call, and we walk the real product, the scoring profile on Settings, Health scores, the exec Retention Overview board and the Team & Coverage table with its row per CSM.

No, because there is nothing to build and therefore nothing to hand over. Every workspace is provisioned a default scoring profile the moment it is created, so accounts are scored before anyone opens a settings page, and tuning is dragging shares on one screen rather than authoring a rule tree.

Connect CRM and billing, and the scoring profile GainTrace creates with every workspace scores your accounts on the next refresh; health inputs recompute on a six-hour cycle and each run writes a dated snapshot, so a trend starts accruing from the day you connect rather than from the day a build finishes.

The data that carries the score does not come from CSMs typing. Nineteen built-in signal types fire off connected product usage, billing, CRM, support and survey data, health inputs refresh on their own cadence, and the home screen opens on what needs a person today: approvals, signals and tasks.

A weight here is a share, not a rule, so a wrong call costs one slider move and applies on the next scoring run, with no rebuild, no re-implementation and no data migration.

GainTrace is priced by companies tracked, never by seat, so members and viewers are unlimited on every plan and a board can be shared with the whole workspace or with named people as viewer or editor.

Nothing. The Retention Overview template ships NRR, GRR and ARR with period comparisons, a revenue waterfall from starting ARR through new, expansion, contraction and churn to ending ARR, retention by segment, and ARR by segment; Team & Coverage gives one row per CSM with account count, ARR, at-risk ARR, renewals and open CTAs.

For an early-stage team the deciding question is not the feature list, it is what has to exist before the platform does anything. Most require a CS Ops admin, a scoring model somebody argues into being, and an implementation you pay for. GainTrace scores every account from weights that ship with the workspace, runs nineteen playbooks that install as drafts you switch on, and is free on your first 25 companies. A founder can connect a CRM and billing and read a ranked list the same week, with nobody hired to keep it running.

Compare them on what happens after the alert, because that is where automation usually stops. A risk score is not automation; a risk that becomes somebody's job is. In GainTrace a score crossing its threshold enrolls the account in a save play: one named owner, a root-cause call due in two days, an approval gate before any concession, an escalation to the owner's manager if the work sits idle five days, and a closing disposition of Recovered, Saved, Churned or False positive rather than a bare done. One open run per account, so a flapping signal cannot generate a second task.

Comfortably, and most teams at this stage start at zero. The first 25 companies are free permanently, with no card and no time-boxed trial. Paid runs by companies tracked, $99 a month for 100 through $999 for 2,500, so a team tracking 250 accounts sits well inside $10k for the year. Members and viewers are never billed, there are no implementation fees and no services attached, which is usually the line item that breaks a budget of this size.