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Account managers

Spot expansion-ready accounts before your competitor does.

Account expansion software for account managers.

See who is ready to buy more, and who will not renew, on one list. Usage, seats, invoices and survey scores set the order, not your gut.

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What GainTrace does

How does GainTrace spot an expansion-ready account?

Every Account You Own, Ranked Before Monday

One order over every account, fixed in the product rather than configured: churning accounts first, then any contract ending inside 45 days, then at-risk accounts and escalations, then accounts silent for 14 days.

See Who Is Ready To Buy More

Expansion readiness is stored on the account as its own score, beside the risk read rather than derived from it, so a company can read at risk and ready to grow in the same week.

Open With A Fact, Not A Score

A churn percentage appears only once a company clears two of the eight evidence channels and the model's confidence clears its floor.

The job

How does GainTrace help account managers?

Every Account You Own, Ranked Before Monday

  • The order is fixed in the product: churning first, then contracts inside 45 days
  • Needs you ranks by severity first, then oldest first, so nothing waits on a sort
  • The brief reads Renews 2026-11-02 (31d) with the ARR, health and churn read beside it
  • At 120 days the account plan flips to renewal and opens a review on its own

The renewal, ranked at 45 days out

Example

The plan flips at 120 days. The brief lands at 90. The renewal ranks at 45.

See Who Is Ready To Buy More

  • Usage growth compares the trailing 14 days against the prior 14, per company
  • An open expansion opportunity scores 20 points, an NPS promoter 15
  • Utilization at 80% of a committed entitlement scores 30, once entitlements are seeded
  • Expansion signal fires on ARR up 10%, a PQL crossing 70, or a stage advancing

The next move, named on the row

Example

An empty Expandable band is a real answer, not a bug.

Open With A Fact, Not A Score

  • No percentage until 2 of 8 evidence channels carry data and confidence clears 0.25
  • A gated company reads as its band plus the words early data, with nothing invented
  • Confirmed pairs a signal with the revenue event that followed, in days early and ARR
  • Predictor splits every account into five bands and prints the ARR in each

Open with a fact, not a score

Example

Two of eight channels, or you get a band and no number.

Other teams

Which other problems run on the same account data?

Common questions from account managers

Ordered by how often this group raises them.

Do we need a dedicated admin or a CS Ops hire to get value out of this?

No. GainTrace ships the ranking fixed rather than as something you configure: churning accounts first, then any contract ending inside 45 days, then at-risk accounts and escalations, then accounts silent for 14 days, then product-qualified accounts, then champion job changes, then expansion, with ties broken by ARR descending.

How long before the ranked list is worth opening on a Monday?

GainTrace connectors are OAuth or API key (Salesforce, HubSpot, Attio, Close, PostHog, Amplitude, Mixpanel, Segment, Intercom, Zendesk, Stripe, Paddle), and a CSV import recognises owner, ARR and renewal date under the column names your spreadsheet already uses, including account manager, contract end and renews on.

Can this replace the renewal forecast we keep in a spreadsheet next to the platform?

GainTrace's Revenue view buckets every contract ending in the next 30, 60 and 90 days, totals the ARR in each bucket, and puts a health-weighted number beside it: healthy counted at 95 percent, at risk at 60, churning at 20.

Is expansion actually worked here, or only flagged?

In GainTrace, expansion is a row kind in the same ranked list as renewal and risk, with its own verb and its own readiness score stored on the account beside the risk read, which is why one company can carry a renewal inside 45 days and an expansion read in the same week.

Our current alerts are wrong often enough that we ignore them. Why trust this ranking?

Every risk, silent-account, champion and expansion row in the GainTrace queue opens to the evidence that produced it: the component signals with their individual scores, the health input, how many days the account has been quiet, and the verdict.

Do our AE and sales counterparts need paid seats to see the expansion signal?

No. GainTrace is priced by companies tracked, from $99 a month for 100 companies, and members and viewers are unlimited and never billed, so the person who sees the signal and the person who closes the expansion sit in the same workspace at no extra cost.

We already pay for a CS platform. Do we have to rip it out first?

No. GainTrace reads the sources you already connect, CRM, product analytics, billing and support, by OAuth or API key, the opportunity itself stays in your CRM, and the $0 tier at 25 companies is permanent rather than a trial.

What will our security review find?

GainTrace stores your data in AWS eu-west-1, Ireland, on every plan including Free, connector credentials are encrypted at rest with AES-256-GCM under a per-record random IV, and a DPA is signed at any tier. SAML SSO is included on every paid plan, not on Free.

Explore

Related questions, answered.

Plain-language guides from Explore: Revenue & Expansion.

Open Monday with every account already ranked.

Every renewal inside 45 days sitting beside every account whose usage says it is ready to buy more, in one list, with the next move named on every row.

Free to start · no credit card required.

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