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Forward deployed engineers

See what's blocking each rollout. Fix it before go-live.

Tools for forward deployed engineers.

Each account you rolled out raises its own signals: Onboarding Stall, Activation At Risk, Integration Activated. Sessions and feature adoption sit beside them, and every field names the system it came from.

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What GainTrace does

How does GainTrace show a rollout is stalling?

See Which Rollouts Are Stalling

Every account you rolled out carries its own signals tab, and the activation group is where a stalling implementation shows up before anyone files a ticket.

Change The Model Without Filing A Ticket

Models are the nouns of your business, and you define their fields, relationships and custom keys yourself in the UI. Every discovered mapping is drawn with its confidence, Exact down to Good, for you to accept or change row by row.

Get Every Field Back Out, Scope By Scope

Field policies are set per field and per role, and they are applied to the rows as they are read, not hidden in the front end.

The job

How does GainTrace help forward deployed engineers?

See Which Rollouts Are Stalling

  • Signals group by category with churn risk first and activation second, so a stall is never buried under noise
  • Filter the tab by Critical, Warning or Info, each carrying its own count
  • Fast Activation and Aha Moment Reached mark the accounts that landed, not only the ones that did not
  • Sessions, active contacts and feature adoption sit on the same record, so you can see whether anyone uses what you built

The stalled rollout, raised on the account

Example

Onboarding Stall, Activation At Risk and Integration Activated are raised per account

Change The Model Without Filing A Ticket

  • The obvious mappings apply themselves; anything the matcher is unsure of waits for you
  • Take the suggestions in bulk above a threshold you set, or one row at a time
  • Custom fields keep a stable key, referenced in calc metrics as <model>.custom.<key>
  • Data > Identity merges source records into one company and lists every source

Field mapping, no ticket

Example

28 system models exist before you connect a single source

Get Every Field Back Out, Scope By Scope

  • Set arr, mrr, renewal_date or notes to Visible, Redacted or Hidden per role
  • Retention is opt-in and fails closed: TTLs pre-filled at audit 365 days, signals 180, snapshots 90, sessions 30, and a daily job prunes only what you enable
  • Audit log exports to CSV, governance JSON export caps at 50,000 events (export is an add-on on the paid plan, included on Enterprise)
  • MCP server at POST /api/v1/mcp: 50+ tools, every call scope-checked and audited

Every field back out, scope by scope

Example

36 API scopes, from read:companies to admin:governance

Other teams

Which other problems run on the same account data?

Common questions from forward deployed engineers

Ordered by how often this group raises them.

How long does it actually take to get our data in?

GainTrace connects a source with OAuth, then Data > Quick setup builds unified company records in a single pass and reports how many were Created and how many Merged.

Do we have to hire an admin or a CS Ops person to run it?

No, and there is no admin certification to sit. The things a platform admin would own are ordinary screens: Source Priority Rules on Data > Quality (six field categories, four strategies, and a ranked source order you drag into place), Data > Field mapping, retention TTLs on Governance > Retention, and roles and per-field policies on Governance.

Will GainTrace land in our engineering backlog?

Connections default to inbound, so a source is read and nothing is written back until you switch that connection to outbound or both.

Do you connect to the systems we actually run, and what is missing?

The shipped source list covers Salesforce, HubSpot, Close, Pipedrive and Attio for CRM, Stripe and Chargebee for billing, Mixpanel, Amplitude, PostHog, Segment, Heap and Pendo for product, Zendesk, Intercom and Freshdesk for support, plus Gong, Fireflies, Jira, Slack and Microsoft Teams, and each is read through the source's own schema rather than a mapping you hand-write.

What happens when a sync breaks quietly?

GainTrace writes a health record on the connection on every sync attempt: last sync time, whether it succeeded, the last sanitised error and the error count in the rolling 24 hours, shown as Healthy, Degraded or Failing with a Reconnect button.

Do we have to clean up our CRM before GainTrace works?

No. com, currency inside 5 percent or $1. 85) and Score, so a merge you disagree with is a row you can find.

Do you support parent and child account hierarchies?

Not usefully yet, and it is the limit worth knowing before you buy. The Company model does ship the hierarchy fields, Org Root, Org Path, Org Level, Sub-Companies plus org-level MRR and ARR roll-ups, so you will see them in Data > Model on day one.

What stops us paying for a platform we only half configure?

GainTrace sells one self-serve plan, priced only by how many companies you track: $99 a month for 100 companies up to $999 for 2,500, every product feature in every band, unlimited seats, and a free tier at 25 companies with no card.

Explore

Related questions, answered.

Plain-language guides from Explore: Customer Success.

Stop saying you will check where that number came from.

Every contested field keeps its candidates, their scores, the source that won and the rule that applied, in a log you can open on the call.

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