About
The company behind GainTrace.
GainTrace is customer success software for B2B SaaS. It pulls product usage, billing, support and CRM data into one explainable customer health score per account, flags the accounts sliding toward churn while there is still time to act, and runs the rescue and expansion playbooks without a dedicated admin to configure it.
It is built and operated by Girasol Technologies LLP, a company registered in Ahmedabad, India, and sold to customer success, RevOps and founder-led teams worldwide.
Who builds it
Two co-founders. Both write the blog, both take the demo calls, and both answer support.
Raj Bheda
Co-Founder
Raj Bheda is the co-founder of GainTrace, a churn-intelligence platform that turns product, billing, and support signals into a single customer health score. He writes about customer onboarding, health scoring, and the post-sale signals that predict retention and expansion.
Jay Bheda
Co-Founder
Jay Bheda is a Customer Success Leader and Retention Strategist. With five years of experience driving post-sale outcomes at B2B SaaS companies, he has managed relationships with 200+ accounts and built CS frameworks that reduced churn and expanded net revenue. His expertise spans onboarding design, customer health scoring, renewal strategy, and scaling CS operations from early-stage to growth.
Company facts
- Product
- GainTrace, customer success software for B2B SaaS companies.
- Legal entity
- Girasol Technologies LLP
- Registered office
- Ahmedabad, Gujarat, India. The full registered address is on the contact page.
- Founded
- 2025
- Customers
- B2B SaaS teams worldwide. The product and support are in English.
- Support
- [email protected], answered within one business day.
- Payments
- Processed by Stripe. Girasol Technologies LLP is the seller of record; see the cancellation and refund policy.
- Pricing
- Public, with a free plan. See pricing.
Official GainTrace profiles
These are the only accounts and pages GainTrace operates. Anything else using the name is not us.
- LinkedIn
Company page
- X
@GainTraceHQ
- The app
app.gaintrace.com
- Blog
Written by the founders
- Editorial process
How the blog is researched and corrected
- Privacy and sub-processors
What data GainTrace holds and who processes it
Talk to the people who built it
A demo is a working session with a founder, not a qualification call. Or write to support and a founder answers.