A health score you can trust and explain, with no admin to run it.

No. A default scoring profile is created with the workspace: usage 25, adoption 20, engagement 15, sentiment 15, revenue 15, support 10 and CSM pulse 30. Connect a CRM with OAuth and billing with an API key and every account carries a 0 to 100 score on the first refresh.

It is skipped, not zeroed, and the remaining dimensions renormalize. The Settings row states on screen what feeds each dimension, so a missing support source is visible rather than silently dragging every score down.

Health inputs refresh every six hours and write a dated snapshot, so each account has a trend history rather than a single current number.

Every account shows the signals behind its score with their weights and the date each fired. A churn percentage is withheld until the account carries data on 2 of 8 evidence channels and model confidence clears 0.25; below that line the read shows its band and the words early data.

Eight prebuilt boards. Retention Overview ships NRR, GRR and ARR against the prior period over twelve months, plus the revenue waterfall and Team & coverage. Every widget exports to CSV and every aggregate drills to the accounts behind it.

This is one, with one honest correction to the word real-time: health inputs refresh every six hours, not on every event, and each refresh writes a dated snapshot so the account carries a trend rather than a single number. The automated workflow half is the part most scoring tools leave to you. A score crossing a threshold enrolls the account in a playbook: nineteen ship built, the account goes to one named owner with a dated task, a concession waits on an approval, and work idle for five days escalates to that owner's manager.

Judge them on what has to be built before the first score appears. GainTrace scores every account on the first refresh from weights that ship with the workspace, and a rule is written in a sentence rather than a formula language: when health drops below 40, task the company owner. Changing the mix is one drag. There is no rules engine to learn, no report builder, and no CS Ops admin to hire, which is the line that usually decides whether a non-technical team ever gets a score they trust.

GainTrace is free on your first 25 companies, permanently, with no card and no time-boxed trial. Paid starts at $99 a month for 100 companies tracked and runs to $999 for 2,500. Members and viewers are never billed, so finance, sales and the exec team can read the boards without a seat charge. Nothing is behind an implementation fee, because there is no implementation.

Yes, on one score. The same seven dimensions run from the first week of onboarding through renewal: a stalled onboarding shows as low adoption in week one, a departing champion moves engagement, an overdue invoice moves revenue, and the renewal forecast reads the same number. Twenty-eight connectable sources feed it, and every value on the account names the source it came from.