Jay Bheda

Co-Founder

Jay Bheda is a Customer Success Leader and Retention Strategist. With five years of experience driving post-sale outcomes at B2B SaaS companies, he has managed relationships with 200+ accounts and built CS frameworks that reduced churn and expanded net revenue. His expertise spans onboarding design, customer health scoring, renewal strategy, and scaling CS operations from early-stage to growth.

1 article by Jay Bheda

Guides

Best Customer Success Platforms for Startups

15 min readJun 13, 2026

Discover the best customer success platforms for startups, from free tools to premium solutions. Boost retention, reduce churn, and scale smarter without breaking the bank. Find your perfect fit today!