Churn is predictable. So is growth.
Field notes and playbooks on customer health, churn prevention, and expansion revenue — for the teams who own the number.
Planhat vs ClientSuccess (2026): Architect or Run It?
Planhat and ClientSuccess ask opposite things of you, one is a buildable data platform you architect with a technical owner, the other a CS workflow a CSM runs out of the box at roughly half the median cost. Here's which fits your team, and a lighter option than both.
Read more
ChurnZero vs Totango (2026): Focused CS or Broad Suite?
ChurnZero and Totango are both veteran CS platforms heading in opposite directions, the top-rated focused engagement platform vs a broad suite absorbing the Catalyst merger. Here's which fits your team, and a lighter option than both.
Read moreTotango vs Vitally (2026): Established Suite or Modern CS?
Totango and Vitally come from different eras, a decade-old suite absorbing the Catalyst merger, and a modern, product-data-native platform that publishes its entry price. Here's which fits your team, and a lighter option than both.
Read moreGainsight vs Velaris (2026): Bolt-On AI or AI-Native?
Gainsight and Velaris sit on opposite sides of the AI question, the incumbent that acquired its AI and sells it as add-on agents, and the AI-native challenger built AI-first. Here's which fits your team, and a lighter option than both.
Read morePlanhat vs Custify (2026): Data Platform vs Mid-Market CS
Custify costs roughly a quarter of Planhat, and that gap tells the whole story. One is a buildable data platform for large, complex teams; the other a mid-market customer success platform. Here's which your scale actually needs.
Read moreChurnZero vs Vitally (2026): Engagement vs Product-Led CS
ChurnZero and Vitally are near-equally rated mid-market CS platforms, the real difference is motion: engagement-led vs product-led. Here is which fits your team, what each costs, and a lighter option.
Read moreGainsight vs ClientSuccess: Price, Setup, Admin Load
Gainsight is the deep enterprise platform; ClientSuccess runs the same core CS motion for 30 to 50 percent less and in weeks. Here is who each fits, what they really cost, and a lighter alternative.
Read moreCustomer Success Software Under $10k a Year
A price-first breakdown of customer success software under $10,000 a year, ranked by real annual cost, which vendors publish their price versus hide it behind a demo, and where the budget line actually falls.
Read moreGainsight vs Custify (2026): Price, Setup, Admin Load
Gainsight is the deepest CS platform but needs a dedicated admin; Custify is the lighter, mid-market tool your CSMs run themselves. Price, setup, automation, reviews, and which fits your segment, plus a lighter alternative.
Read more
Turn signals into retention.
Churn-prevention plays, expansion tactics, and customer-health insights — straight to your inbox every Thursday.
Free forever. Unsubscribe anytime.