Field notes and playbooks on customer health, churn prevention, and expansion revenue, for the teams who own the number.
Every Gainsight alternatives list is written by one of the alternatives. This one states its rule: ordered by verified median price, lowest first, with admin load on every entry. Eight options with real contract data, the honest limitation on each, and when Gainsight is still the right buy.
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ClientSuccess has a pricing page with no prices on it. Here are the real numbers: a verified median near $19,500/yr, the seats-plus-accounts model across three tiers, $5,000 to $20,000 implementation, and a lighter, transparently priced option.
Read moreChurnZero does not publish pricing and has no free trial. Here are the real numbers: a verified median near $44,700/yr (mid-market $15k to $40k), the accounts-plus-seats-plus-tier model, the costs the license hides, and a lighter, transparently priced option.
Read moreCustify is quote-based, and the cheap figures online are wrong. The real entry is about $899/mo for three seats, priced per seat, with no setup fee but four to eight weeks of configuration to budget for. Plus a lighter, transparently priced option.
Read moreVitally shows a starting price, about $300/mo, but that is not what most teams pay. Here are the real numbers: a verified median near $34,000/yr, the accounts-plus-seats model, why the $300 headline misleads, and a lighter, transparently priced option.
Read moreVelaris publishes no price, so here are the real numbers: roughly $2,000 per named seat a year, what a 10 to 25-seat team actually pays, how the per-seat model works, the costs beyond the license, why there is no public rate, and how to negotiate, plus a lighter, transparently priced option.
Read moreTotango publishes no price, so here are the real numbers: a verified median near $66,150/yr, the true ranges, what the Enterprise and Premier tiers include, the costs beyond the license, and how to negotiate, plus a lighter, transparently priced option.
Read morePlanhat and Salesforce aren't really the same tool, one is the CRM, the other a platform built for customer success that usually sits on top of it. Here's whether to run CS on Salesforce or add a dedicated layer, what each costs, and a lighter option.
Read morePlanhat and ClientSuccess ask opposite things of you, one is a buildable data platform you architect with a technical owner, the other a CS workflow a CSM runs out of the box at roughly half the median cost. Here's which fits your team, and a lighter option than both.
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