The depth Velaris promises, with the setup of a self-serve tool. Published prices, a permanent free tier, and a workspace live in days rather than a procurement cycle.
Published pricingLive in daysNo dedicated admin
Free tier · Monthly billing · Unlimited members and viewers
Watch the product run. Triage, Trace AI, the customer 360, automations and the revenue boards, playing as a guided tour of the real interface.
Six named Trace AI specialists watch health, risk, renewals and expansion, and file findings as work in Triage. No rules engine to build, no playbooks to babysit.
Bands from $99 a month on the pricing page, no implementation fee, no admin hire. Velaris pricing is quote-only; ours you can read before any call.
The week your champion leaves, you know. A confirmed departure becomes a task and a health drop, and their next job becomes a warm intro at an account you already track.
From public reviews and threads, quoted verbatim. Structural facts, not opinions about quality.
Reported pattern
“Be the first to review Velaris!”
GainTrace: GainTrace publishes every band on its price page and gives you a permanent free tier for 25 companies tracked, so you can run it on your own data before anyone calls you.
Reported pattern
“When we first were using Velaris, there was a limitation where we could not create our own reports and had to rely on the Velaris team for our dashboards.”
GainTrace: GainTrace connects with OAuth or an API key on 35+ source connectors, and its setup checklist has three states rather than two, so it never ticks a green box for a default nobody has reviewed.
Reported pattern
“What I dislike about Velaris is its occasional lack of flexibility in customization options, which can make it challenging to tailor the program to specific business needs. Additionally, the learning curve for new users can be steep, requiring significant time and effort to fully utilize its features.”
GainTrace: GainTrace ships 19 flow templates that run out of the box, including renewal timeline, churn-risk save motion and health-drop risk play, and its default health profile is provisioned at workspace creation rather than built by you.
Reported pattern
“There is an AI tool that automatically summarizes risk and opportunities in call transcripts. Saves me a lot of time from having to rewatch recordings”
GainTrace: GainTrace runs six named specialist agents that post findings and drafted actions into Triage for a human decision, and every prediction carries its top contributing factors plus an evidence-breadth gate that says how many channels it actually saw.
Reported pattern
“Their team will even custom-build integrations if a native one doesn't exist.”
GainTrace: GainTrace ships 35+ source connectors with a published OAuth list, a published webhook list for the sources that support real-time push, and documented poll intervals for the ones that do not.
Hearing something familiar?
Run GainTrace free on 25 tracked companies alongside Velaris and compare on your own accounts.
Published pricing1
Free tier2
Contract terms1
Getting to a working workspace3
Dedicated admin to keep it configured3
Seat pricing1
Champion job-change tracking
Churn prediction with named contributing factors
Predictions gated on evidence, not probability
Deterministic billing-risk detection
Playbooks and automation
Customer 360
Boards and reporting
Source connectors4
MCP server for your own AI agents
EU data residency
Velaris details come from public software directories, third-party comparison write-ups and review-site summaries, checked August 2026. Velaris does not publish pricing or implementation terms, so several cells describe what is not public rather than what is not true. Spotted something out of date? Tell us and we will fix it.
$99 to $999
a month · every GainTrace band, published
Quote after a demo
Velaris publishes no price
Roughly $47,000 a year stays in your budget at a 25-seat scale.
A B2B SaaS team tracking 500 customer accounts
Velaris: Around $2,000 per named user per year in our research: a 25-seat CS and account team lands near $50,000 a year before add-ons. Velaris prices your team, not your book.
GainTrace: $299 a month, or $2,990 billed annually, priced on companies tracked. Unlimited members and viewers, 500 champion monitors, every feature on the plan, cancel anytime.
Losing your champion is the strongest single-account churn signal there is, and it is the one your product data cannot see. The person who sponsored the purchase updates their LinkedIn on a Tuesday, and your health score stays green for a quarter. GainTrace watches the job, not the inbox.
Argus watches health, Iris drafts comms, Kairos reads timing, Phoenix runs saves, Athena predicts, Atlas checks pulse. Findings land in Triage for a human decision, and AI is metered on what it actually costs, not an invented actions counter.
Tag a champion, add a LinkedIn URL, and GainTrace checks that they still list your customer as a current position. A confirmed departure fires a critical signal, a health drop and a re-engage task. Their next employer is matched against accounts you already track and becomes a warm intro.
See it on your accountsA built-in catalog spans product usage, billing, support and relationship signals. When one fires it lands as a task with an owner and a deadline, wired to health and Triage out of the box. Nothing to configure before it starts catching.
MRR movements, churn and expansion are computed from your billing events, so the numbers agree with finance because they come from the same source. No hand-maintained spreadsheet to reconcile before a board meeting.
Every standard connector ships on every paid plan, with no per-integration pricing. Only the BigQuery and Snowflake warehouses wait for Enterprise.
35+ source connectors ship today · OAuth or API key · webhooks where the source supports them · CSV import and a REST API for the rest
See all integrationsVelaris pricing takes a sales cycle to learn. Ours is a table you can read right now.
$99/ month to start
100 companies tracked · to $999/mo at 2,500 · published
Key features include:
Velaris
≈$2,000
per named user per year, our research · unlimited viewers, add-ons on top
Every buyer goes through sales before seeing a number. With no trial and no demo account, the cost of evaluating Velaris is measured in meetings before it is measured in dollars.
Figures from our research (public price pages, software directories, third-party comparison write-ups and buyer-reported deals), August 2026. GainTrace figures come from our own published price list. Velaris publishes no pricing; the roughly $2,000 a seat a year figure is what our research reports, not a quote, and we will correct it the day a public list appears.
Full pricing breakdownThe security posture behind the free tier and the demo, stated plainly.
EU data residency
eu-west-1 (Ireland) on every plan, not an enterprise add-on
Encryption at rest
AES-256-GCM, connector credentials with a per-record random IV
Workspace isolation
every query scoped per workspace, RBAC and audit logs built in
Durable backups
written under an IAM policy the app server cannot use to delete
Details in our privacy policy and sub-processor list.
There is no white-glove migration story here, because there does not need to be one. GainTrace reads the same sources Velaris reads, so you connect them yourself and keep both running until you have made up your mind. Days, not quarters.
35+ source connectors ship today, covering CRM, billing, support, product analytics, meetings and mail. Most authorise with OAuth, the rest take an API key. CSV import and a REST API cover anything that is not on the list, and skipped records are counted and shown per sync run rather than dropped quietly.
The checklist has three states, not two: done, default and blocking. A step reads default when the system provisioned something workable that nobody has reviewed yet, so it will not tick a green box on your behalf. Each step says what it turns on and shows the real number behind it, like how many features or sources are actually live.
Tag the people who matter as Champion or Executive sponsor, paste a LinkedIn URL where you have one, and monitoring starts on a 7-day cadence. Then set your churn definition (cancellation, MRR to zero, non-renewal or contraction, over a horizon you pick) and tune signal thresholds so the queue matches how your team actually triages.
The free tier tracks 25 companies permanently, with no card and no time limit, and it hard-blocks at the cap rather than surprise-billing you. Point it at your riskiest 25 accounts, run it in parallel through a renewal cycle, and switch only if the signals were better.
Run GainTrace free on 25 tracked companies alongside Velaris.
GainTrace is a customer success platform and the most direct self-serve alternative to Velaris, covering the same job of consolidating account health, renewals, playbooks and customer 360 in one place. The two decisive differences are commercial and operational: GainTrace publishes its full price list and starts free for 25 companies tracked, and you connect your own sources with OAuth or an API key instead of waiting on a guided implementation.
It depends on what pushed you to look. If the blocker is that you cannot see a price or try the product without a sales cycle, GainTrace is the closest self-serve alternative: it publishes every price band, starts free for 25 companies tracked, and you connect your own sources with OAuth or an API key. If what you are weighing is raw enterprise breadth or a fully custom data model, run GainTrace free on 25 of your own companies first: seeing your real accounts scored is a faster way to shortlist the top Velaris alternatives than a quote-driven sales cycle.
Velaris is a customer success platform. Teams use it to consolidate account health signals in one place, track renewals and onboarding, run success playbooks and QBRs, and generate AI account summaries and success plans with its Copilot. It is sold to B2B SaaS customer success teams, and it is bought through a sales process rather than signed up for.
Velaris prices per seat: in our research, reported deals average around $2,000 per named user per year, with unlimited viewers included and paid add-ons on top. Velaris itself publishes no price list, and the directories we checked in August 2026 (Capterra, SoftwareAdvice, SpotSaaS) all show custom pricing, so treat the figure as our research rather than a rate card. The budgeting math: a 10-seat CS team lands near $20,000 a year and a 25-seat org near $50,000, before add-ons, on an annual sales-quoted contract. Ask the rep for the all-in figure with add-ons included. The structural difference: Velaris prices your team, GainTrace prices your book, $99 to $999 a month by companies tracked, with unlimited members and viewers on every plan.
On its marketed shape, yes: Velaris targets enterprise CS with a broad feature set, 70 or more integrations, and public reviews that consistently praise its guided onboarding, so an enterprise team would likely get it running. The harder question is return. It is quote-only, in the price class where the licence is only part of the cost, and the reported named-user licence shape means the bill grows with every seat you add, so a clear ROI case is difficult to make before you are already committed. If you want enterprise-grade customer success with a return you can verify first, GainTrace prices by companies tracked rather than seats, publishes every band, $99 to $999 a month, with unlimited members and viewers, and runs free on 25 of your own accounts, so you measure the value on your own book before spending anything.
The comparison most Velaris evaluators actually run is Velaris vs Planhat, and the difference is evidence and shape. Planhat has a large public review footprint, a configurable data model you build yourself, and a documented pattern of needing a technical owner. Velaris markets a guided implementation and AI Copilot, but has almost no public reviews or community discussion to check that against, and no published pricing. If you want a third option you can verify yourself rather than through either vendor's sales process, GainTrace publishes every price band and runs free on 25 of your own companies, so the evaluation is your data rather than a demo script.
For most of that segment, yes: GainTrace covers the same core jobs (customer 360, health scoring, playbooks and automation, renewals, boards) with published pricing from $99 a month, unlimited members and viewers, and setup you do yourself. It is a worse fit if you specifically want a guided implementation with an assigned CSM configuring the platform for you, if you need an integration outside our 35+ shipped connectors and want it built as part of the deal, or if you want that integration built for you as part of the deal. For a security review, GainTrace documents SAML SSO, RBAC, audit logging, EU data residency (Ireland) and AES-256-GCM encryption, on every plan.
Yes. Sign up, connect a source with OAuth or an API key, and the free tier tracks 25 companies permanently with no card and no time limit. It hard-blocks at the cap rather than billing you for overage, so running it alongside your current platform costs nothing and cannot surprise you. Paid bands start at $99 a month for 100 companies tracked and are all listed on the pricing page.
Days rather than quarters, and it depends mostly on how many sources you connect. Most connectors authorise with OAuth in a few clicks and start syncing immediately; the rest take an API key. The setup checklist tells you what is genuinely blocking versus what is running on a provisioned default nobody has reviewed, so you always know where you stand rather than looking at a green bar that flatters the state of your workspace.
Related readingBest CS platforms for startupsAll comparisons
One workspace for health, risk, renewals and champions. Live in days, with no dedicated admin to hire and no rules engine to babysit.
Free tier · No annual lock-in · Demo shows the real product
Renewal coming up? Run the free tier alongside Velaris before you re-sign.
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